Evaluation of Quality Services at PT. Hajar Aswad Mubaroq
DOI:
https://doi.org/10.21580/mz.v1i2.9895Abstract
This study aims to determine the quality of services provided by
PT. Hajar Aswad Mubaroq to the congregation; to find out the
obstacles faced in the implementation of Umrah plus Turkish worship,
and to evaluate the services provided by the bureau to the
pilgrims. Using qualitative research methods with descriptive analysis
techniques. The main data were obtained through interviews with
employees and the study of related documents. It was concluded that
PT. Hajar Aswad Mubaroq has done a good service to the
congregation from departure to return home. So that the results of the
evaluation of the services of PT. Hajar Aswad Mubaroq was very
satisfying for the congregation. Obstacles faced when carrying out
Umrah and tours in Turkey, sick pilgrims, lost pilgrims and late pilgrims
and elderly pilgrims.
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