Optimizing the Mobile UI/UX Design of the Warmindo48 POS Application Using Design Thinking
DOI:
https://doi.org/10.21580/wjit.2024.6.2.22164Keywords:
Design Thinking, Point of Sales, Sales Application, UI/UX, Usability TestingAbstract
Modernization has led to increased dependence on technology which has a significant impact on various aspects of life, especially in the economic and business fields. The utilization of cashier or Point of Sales (POS) application systems is very important to improve business competitiveness. However, the cashier application at Warmindo48 Unnes is only limited to payment activities, while ordering is still done manually. This results in problems such as unidentified orders and the risk of customers forgetting to pay. To overcome these challenges, it is necessary to redesign UI/UX using the design thinking method. Redesigning a more effective UI/UX design by focusing on a user-oriented problem-solving approach, so that user satisfaction and overall efficiency in Warmindo48 Unnes operations can increase. The results of testing the UI/UX design prototype using the usability test method showed an average percentage of all variables (learnability, efficiency, error, memorability, and satisfaction) of 82.8%, indicating that the UI/UX design prototype is very good and feasible to implement. Thus, this step is expected to improve the user experience at Warmindo48 Unnes.
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