The Role of Spirituality in the Behavior of Sharia Bank Mobile Banking: Evidence from Indonesia

Nur Inayah, Ratno Agriyanto, W Warno

Abstract


The purpose of this research is to examine the behavior of sharia bank customers in using mobile banking (using a modified Technology Acceptance Model) with additional spiritual variables. The research population is about one hundred customers of sharia bank in Indonesia. The results of this study indicate that: (1) perceived ease has a positive effect on the attitude of using mobile banking through the use of perceptions, (2) the perception of benefits has a positive effect on the attitude of using mobile banking, (3) expediency has a positive effect on the behavioral interest in using mobile banking, (4) behavioral interest has a positive effect on mobile banking use, and (5) spiritual motivation has a positive effect on mobile banking use.


Keywords


Islamic bank; mobile banking; spirituality; technology acceptance model

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DOI: http://dx.doi.org/10.21580/ws.26.1.2611

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