Inovasi Manajemen Pelayanan Publik Melalui Government Resources Management System (GRMS) di Provinsi Jawa Tengah
DOI:
https://doi.org/10.21580/jpw.v2i2.6658Keywords:
Inovasi, manajemen, pelayanan publik, GRMS, Jawa Tengah.Abstract
Innovation is a necessity that must be done in the era of disruption, both private and government organizations. The Government of Central Java Province was the first province to implement an innovative GRMS (Government Resources Management System) system in the government management and public service sectors. The purpose of this study was to analyze the use of the application system, how the development was needed and the obstacles found. This study was a descriptive and used qualitative approach. Primary data was from system users, and secondary data was from the application system used. The presence of the GRMS application system directly forced regional apparatuses to adapt using digital systems, then the old bureaucratic patterns which were conventional and slow are now transforming into digital-based fast, easy, and transparent bureaucracy, so that it is expected to create good public service management.
Downloads
References
Al-Shbail, T., & Aman, A. (2018). E-government and accountability: How to mitigate the disorders and dysfunctions of accountability relationships. Transforming Government: People, Process and Policy, 12(2), 155–190. https://doi.org/10.1108/TG-09-2017-0057
Cahyati, Y., & Murti, H. (2018). Sistem E-Surat Pada Government Resource Management System Provinsi Jawa Tengah Berbasis Framework Codeigniter. 978–979.
Deby, L., Putri, M., & Mutiarin, D. (2018). Efektifitas Inovasi Kebijakan Publik ; Pengaruhnya pada Kualitas Pelayanan Publik di Indonesia.
Fanida, E. H., & Niswah, F. (2015). Government Resource Management System (GRMS): Inovasi Layanan Publik Dalam Pengelolaan Keuangan Daerah Di Pemerintah Kota Surabaya. Jurnal Administrasi Publik Unpar, 12(1), 35–44.
Hartana, M. (2015). Efektivitas Penerapan E-Government dalam Pencegahan Tindak Pidana Korupsi di Lingkungan Pemerintahan Daerah. Jurnal Perhimpunan Mahasiswa Hukum Indonesia, 1(2).
Hayat, H. (2020). Paradigma Good Governance Menuju Shared Governance Melalui Reformasi Birokrasi dan Inovasi Pelayanan Publik. Aristo, 8(1), 1. https://doi.org/10.24269/ars.v8i1.1855
Hayati, & Purnomo, E. P. (2018). Implementasi E-Government Pada Pemerintah Daerah Kabupaten. (December).
Ingrams, A., Manoharan, A., Schmidthuber, L., & Holzer, M. (2018). Stages and Determinants of E-Government Development: A Twelve-Year Longitudinal Study of Global Cities. International Public Management Journal, 0(0), 000. https://doi.org/10.1080/10967494.2018.1467987
Khoirunnisak, R., Arishanti, D., & Vebrianti, D. D. (2017). Penerapan E-Budgeting Pemerintah Kota. 2017, 27–28.
Mufidayati, K. (2018). Inovasi Pelayanan Di Dinas Penanaman Modal Provinsi Dki Jakarta. Prosiding Konferensi Nasional Ke- 7 Asosiasi Program Pascasarjana Perguruan Tinggi Muhammadiyah „Aisyiyah (APPPTMA) 127, 7(7), 127–137.
Pedersen, K. (2017). Realizing e-government benefits with minimal capabilities. Transforming Government: People, Process and Policy, 11(2), 262–285. https://doi.org/10.1108/TG-11-2016-0083
Pranowo, G., Boasberg, J., Education, T. D. of, Academy, T., Academy, R., Trakt, S. S., … SOUTHEASTERN, H. (2019). Peraturan Gubernur Jawa Tengah Nomor 28 Tahun 2019 Tentang Road Map Reformasi Birokrasi Jawa Tengah Tahun 2019-2023. Pergub Jawa Tengah, 1(1), 1–13. https://doi.org/10.1017/CBO9781107415324.004
Prasetyo, A. G. (2017). Mengintegrasikan Reformasi Birokrasi dengan Inovasi Sektor Publik. Jurnal Analisis Kebijakan, 1(1). Retrieved from https://www.academia.edu/35227638/Mengintegrasikan_Reformasi_Birokrasi_dengan_Inovasi_Sektor_Publik
Purnomo, E. P., & Pramesti, D. R. (2018). Efisiensi terhadap penerapan smart city di kabupaten malang. (December).
Rachmawati, T., & Pertiwi, P. D. (2017). Smart Environment Program, Smart Way to Smart City. Policy & Governance Review, 1(1), 26. https://doi.org/10.30589/pgr.v1i1.24
Rahman, A. Z. (2018). Prosiding Seminar Nasional Administrasi Publik 2018. Semimar Nasional Administrasi Publik 2018.
Reformasi, D. A. N., & Republik, B. (2014). Peraturan Menteri PAN RB Nomor 30 Tahun 2014 Tentang Pedoman Inovasi Pelayanan Publik.
Rizky, A. F., Herdiyanti, A., & Susanto, T. D. (2017). Pembuatan Prosedur Operasional Standar Pengelolaan Insiden pada Government Resources Management Systems Kota Surabaya Berdasarkan ITIL V3. Sisfo, 06(02), 199–212. https://doi.org/10.24089/j.sisfo.2017.01.004
Sartika, D. (2019). Urgency of State Administration Innovation System (SINAGARA) on Regional Government Performance. Policy & Governance Review, 3(3), 244. https://doi.org/10.30589/pgr.v3i3.130
Sofianto, A. (2019). Matra pembaruan. Jurnal Matra Pembaruan, 1(Inovasi kebijakan), 75–84. https://doi.org/10.21787/mp.3.2.2019.99-108
Sujarwoto. (2016). Jurnal Ilmiah Administrasi Publik (JIAP). Jurnal Ilmiah Administrasi Publik (JIAP), 2(4), 227–235.
Wijayanto, H. (2015). Transparansi Anggaran Pendapatan dan Belanja Daerah (APBD) Melalui Penerapan E-Budgeting (dalam Perspektif Teori Good Governance). The Indonesian Journal of Public Administration (IJPA), 1(1), 72–88. Retrieved from http://journal.uta45jakarta.ac.id/index.php/admpublik/article/view/79/61
Downloads
Published
How to Cite
Issue
Section
License
The copyright of the accepted article shall be assigned to the publisher of the journal. The intended copyright includes the right to publish the article in various forms (including reprints). The journal maintains the publishing rights to published articles.
This work is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License.
In line with the license, authors and any users (readers and other researchers) are allowed to share and adapt the material only for non-commercial purposes. In addition, the material must be given appropriate credit, provided with a link to the license, and indicated if changes were made. If authors remix, transform or build upon the material, authors must distribute their contributions under the same license as the original.