Crisis communication management of transmigrant moslem community in Central Kalimantan during Covid 19 pandemic

Zainudin Zainudin*  -  Universitas Islam Negeri Sunan Kalijaga Yogyakarta, Indonesia
Mochammad Sinung Restendy  -  Universitas Islam Negeri Sunan Kalijaga Yogyakarta, Indonesia
Munif Solihan  -  Universitas Islam Negeri Sunan Kalijaga Yogyakarta, Indonesia
Achmad Zaky Faiz  -  Sekolah Tinggi Agama Islam Mulia Astuti, Wonogiri, Indonesia
Kurnia Muhajarah  -  Universitas Islam Negeri Walisongo, Semarang, Indonesia
Lukman Hakim    -  Institut Agama Islam Negeri Kediri, Indonesia

(*) Corresponding Author
DOI: 10.21580/jid.v43.2.18203

Purpose - This study aims to explain the role of crisis communication management during the pandemic as well as toand toas and describe and comprehend the management of public services and the community's reception towards crisis communication implementation during the pandemic in the transmigrant Muslim community in Central Kalimantan.

Method - This research uses a qualitative descriptive approach that describes the reality, problems, and facts that occurred in Tawan Jaya Village, Central Kalimantan, as the focus of the research. Data collection techniques are observation, interview, and documentation.

Result  -  The research results show that crisis communication management was implemented and reached the community well. Apart from that, public service management is also well received, although there are still several obstacles to its implementation.

Implication – These results convey the importance of communication and information. Everyone needs clear communication and information knowledge for their survival. Communication elements are one of the strategies in dealing with crises by various institutions ranging from the central, regional, to and village governments to foster public trust.

Originality - This research presents how crisis communication is managed in Muslim communities in transmigration areas, which has rarely been used as a discourse among the community.

***

Tujuan – Studi ini memeiliki tujuan diantaranya untuk menjelaskan peran manajemen komunikasi krisis selama pandemi serta mendeskripsikan dan memahami bagaimana manajemen pelayanan publik dan penerimaan masyarakat terhadap pelaksanaan komunikasi krisis pada masa pandemi di komunitas muslim  transmigran di Kalimantan Tengah.

Metode - Penelitian ini menggunakan pendekatan deskriptif kualitatif yang menggambarkan kenyataan, problematika, serta fakta-fakta yang terjadi di Desa Tawan Jaya, Kalimantan Tengah sebagai fokus penelitian. Teknik pengumpulan data adalah observasi, wawancara dan dokumentasi.

Hasil  -  Hasil penelitian menunjukan bahwa manajemen komunikasi krisis terlaksana dan sampai dengan baik kepada masyarakat. Selain itu, manajemen pelayanan publik juga di terima dengan baik, meskipun masih ada beberapa kendala dalam pelaksanaannya.

Implikasi – Hasil ini menyampaikan bahwa pentingnya komunikasi dan informasi. Semua orang membutuhkan komunikasi dan informasi yang jelas demi keberlangsungan hidup mereka. Elemen komunikasi menjadi salah satu strategi dalam menangani krisis oleh berbagai lembaga mulai dari pemerintah pusat, daerah hingga ke pemerintah desa untuk menumbuhkan kepercayaan publik.

Orisinalitas – Penelitian ini menyajikan bagaimana manajemen komunikasi krisis di komunitas muslim di daerah transmigrasi, yang selama ini jarang sekali dijadikan diskursus ditengah masyarakat

Keywords: Management, Crisis Communication, Covid-19 Pandemic, Central Kalimantan

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