Analyzing the Effect of Prime Services Provided by Hajj And Umrah Organizing Section at the Ministry of Religion Office in Pariaman Municipality on Prospective Hajj Pilgrim’s Satisfaction
DOI:
https://doi.org/10.21580/mz.v4i1.17216Keywords:
Prime Service, Pilgrim’s SatisfactionAbstract
This study aims to disclose how the prime services provided by the Hajj and Umrah Organizing Section of Ministry of Religion in Pariaman Municipality affects the satisfaction of prospective pilgrims. This study offered quantitative data. The sample was taken using quota sampling. The research used primary data collected from respondents by distributing 93 questionnaires. The data were analyzed using simple linear regression, classical assumption test, and hypothesis test assisted by SPSS 20 application. Based on the significance value of <0.01 or X 0.000 <0.01 for the relationship between the prime service variable (X) and the pilgrim’s satisfaction (Y), Ho was rejected and Ha was accepted. This indicated that prime service (x) was associated with pilgrim’s satisfaction (y). Based on this research’s findings, it could be inferred that the quality services provided by the Ministry of Religion in Pariaman Municipality influenced the prospective pilgrim’s satisfaction. Thus, it is recommended that the Hajj and Umrah Organizing Section keeps on improving their service quality to ensure that prospective pilgrims remain satisfied.
Downloads
References
Daryanto, et al. (2014). Konsumen dan Pelayanan Prima. Yogyakarta: Grava Medi
Indasari, Meithi. (2019). Pemasaran dan Kepuasan pelanggan. Surabaya: Unitomo Press.
Kartono, Ahmad. (2016). Solusi Hukum Manasik Dalam Permasalahan Ibadah Haji. Jakarta: Pustaka Cendekia.
Kasmir. (2005). Etika Custumer Service. Jakarta: PT. Raja Grafindo Persada.
Khaerunnisa, Handini. (2014). Pengaruh Pelayanan Prima Terhadap Kepuasan Nasabah, Jurnal Studia Akutansi dan Bisnis, 1(1).
Lestari, Puspita. (2016). Strategi pelayanan Prima Kelompok Bimbingan Ibada Haji Terhadap Calon Jamaah dalam Meningkatkan Bimbingan Kualitas Ibadah Haji”, Jurnal Manajemen Dakwah, 1(3).
Nurjanah. (2022). Analisis Kepuasan Konsumen Dalam Meningkatkan Pelayanan Pada Usaha Laundry Bunda Jambi : Jurnal Mahasiswa. 1(2).
Panjaitan, Januar Efendi. (2016). PengaruhhKualitassPelayanan Terhadap Kepuasan Pelanggan Pada JNE, Jurnal Manajemen, 11(2).
Rahmayanti, Nina. (2010). Manajemen Pelayanan Prima, Cetakan 1. Yogyakarta: Graha Ilmu.
Rangkuti, Freddy. (2017). Customer Care Excellence : Meningkatkan kinerja Perusahaan Melalui Pelayanan. Jakarta : PT Gramedia Pustaka Utama.
Rasul, Agung Abdul. (2010), Pratikum Statistik EkonomiiBisnis, (Jakarta : Mitra Wacana Media.
Sama, Fitria Salahika. (2015). Pengaruh Kualitas Jasa Perspektif Islam Terhadap Kepuasan dan Loyalitas Pelanggan. JESTI. 2(4).
Sarwono, Jonathan. (2006). MetodeePenelitian Kuantitatif dannKualitatif. Yogyakarta: Graha Ilmu.
Sinambela, Lijan Pultak. (2014). Metodologi Penelitian Kuantitatif. Yogyakarta: Graha Ilmu.
Subandi, Eko and Hendrawan Prasetyo. (2019). Pelayanan Prima Bagi Pelanggan & Kolega. Klaten : Saka Mitra Kompetensi.
Sugiono. (2017). Metode PenelitiannKuantitatif, Kualitatif, dan R&D, Bandung : Alfabeta.
Sujawerni, Wiratna. (2015). Metodologi Penelitian Bisnis Ekonomi, Yogyakarta : Pustaka Baru Pers.
Supriyanto, Achmad Sani et al. (2013). MetodologiiPenelitian Manajemen Sumber Daya Manusia Teori Kuesioner. Malang Press.
Downloads
Published
How to Cite
Issue
Section
License
Authors who publish with this journal agree to the following terms:
Authors retain copyright and grant the journal right of first publication with the work simultaneously licensed under a Creative Commons Attribution License that allows others to share the work with an acknowledgment of the work's authorship and initial publication in this journal.
Authors can enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal's published version of the work (e.g., post it to an institutional repository or publish it in a book), acknowledging its initial publication in this journal.
Authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their website) before and during the submission process, as it can lead to productive exchanges and earlier and greater citation of published work (See The Effect of Open Access).
