Manajemen Mutu Layanan Ketatausahaan di MAN Wonogiri

Siska Kamilatuz Zakia*  -  UIN Walisongo, Indonesia
Fahrurrozi Fahrurrozi  -  UIN Walisongo, Indonesia
Silviatul Hasanah  -  UIN Walisongo, Indonesia

(*) Corresponding Author

Quality service is a service that always meets the needs and satisfaction of customers, namely school residents. In order to support the smooth learning process in schools, a part that supports activities is needed, namely school administration. The purpose of this study was to determine quality planning, quality control and quality improvement as well as input quality, process quality and output quality of administrative services at MAN Wonogiri. This study uses qualitative research, with descriptive methods through field studies conducted at MAN Wonogiri. The data acquisition using interviews, observation, and documentation. The results of this study indicate that (1) Quality planning at MAN Wonogiri includes several activities including planning meetings before the new school year by involving TU employees, TU heads and madrasa heads, determining customer needs and preparing evaluation plans. (2) Quality control is carried out by adjusting performance with objectives, evaluating and supervising madrasa administrative services, (3) Quality improvement is carried out by identifying improvements, making improvement efforts and programs to improve the quality of madrasa administrative services, (4) Input quality is supported by the ability education personnel who serve as well as adequate facilities and infrastructure, (5) The quality of the process is seen from the implementation of administrative services in the fields of education and teaching, finance, personnel and general affairs, (6) The quality of output is seen from the results of the performance of TU employees through the administrative self-evaluation of MAN Wonogiri.

Keywords: Quality Management, Administration Service

  1. Aedi, Nur, Manajemen Pendidik Dan Tenaga Kependidikan (Yogyakarta: Gosyen Publishing, 2016)
  2. Amirudin, ‘Kinerja Pegawai Tata Usaha Dengan Mutu Layanan Administrasi Di Madrasah’, Jurnal Kependidikan Islam, 7.1 (2017)
  3. ———, ‘Kinerja Tata Usaha Dalam Administrasi Pendidikan’, Al-Idaroh: Jurnal Pendidikan Islam, 7.1 (2017)
  4. Ardianto, Elvinaro, Metodologi Penelitian Untuk Public Relations Kuantitatif Dan Kualitatif (Bandung: Simbiosa Rekatama Media, 2010)
  5. Bruce, Brocka, ‘Quality Management : Implementing the Best Ideas of The Masters’, in E-Book (USA: Mc. Graw-Hill, 1992)
  6. Chiar, M, ‘Manajemen Mutu Layanan Pada Sekolah Menengah’, Jurnal Visi Ilmu Pendidikan, 11.2 (2019)
  7. Choiri, Umar Sidiq dan Miftachul, Metode Penelitian Kualitatif Di Bidang Pendidikan (Ponorogo: Nata Karya, 2019)
  8. Devi, Aulia Diana, ‘Analisis Mutu Dan Kualitas Input-Proses-Output Pendidikan Di MAN 1 Tulang Bawang Barat’, Jurnal Manajemen Pendidikan Islam, 3.1 (2021)
  9. Engkoswara dan Aan Komariah, Administrasi Pendidikan (Bandung: Alfabeta, 2015)
  10. Ghani dan Rahman, Metode Penelitian Tindakan Sekolah (Jakarta: Rajawali Pers, 2016)
  11. Gie, The Liang, Administrasi Perkantoran Modern (Yogyakarta: Liberty, 2000)
  12. Kementerian Pekerjaan Umum, ‘Pedoman Teknis Pengendalian Mutu Oleh Direktorat Jenderal Cipta’
  13. Pohan, Rusdin, Metodologi Penelitian (Banda Aceh: Ar-Rijal, 2007)
  14. Rohiat, Manajemen Sekolah (Bandung: PT. Refika Aditama, 2008)
  15. Tjiptono, Fandi dan Anastasia Diana, Total Quality Management (Yogyakarta: Andi Offset, 2000)
  16. Wahidmurni, Cara Mudah Menulis Proposal Dan Laporan Penelitian Lapangan (Malang: UM Press, 2008)
  17. Zuriah, Nurul, Metodologi Penelitian Sosial Dan Pendidikan (Jakarta: PT. Bumi Aksara, 2007)

Open Access Copyright (c) 2022 Siska Kamilatuz Zakia
Creative Commons License
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
index by:

 

 

Editorial Office of Jawda: Journal of Islamic Education Management


Islamic Education Management Department Faculty of Education and Teacher Training Universitas Islam Negeri Walisongo
 
Jl. Prof. Dr. Hamka Kampus II UIN Walisongo Ngaliyan Semarang Indonesia

Phone: +62-024-760455

 
Creative Commons License

 Jawda: Journal of Islamic Education Management by https://journal.walisongo.ac.id/index.php/jawda is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License. 

Web Analytics View My Stats

apps