Pembentukan Rapport di Kelas: Analisis Psikologi

Authors

  • Muna Erawati Fakultas Dakwah IAIN Salatiga, Indonesia

DOI:

https://doi.org/10.21580/pjpp.v1i1.1001

Keywords:

Arabic lesson, rapport, classroom context

Abstract

Abstract: The mastery of Arabic language is fundamental for students of Islamic Higher Education. But, generally student’s score on Arabic test did not support this expectation. Some students reported that they felt inconvenient and insecure on Arabic lesson also with the lecturer. Even though, positive relationship between lecturer and students was important for creating and also keeping student’s motivation in studying Arabic. This study aimed to analyze of rapport building between lecturer and students in classroom context. There were three questions, what kinds of strategy lecturers were applied to build and maintain rapport with students, which factors determine the building of rapport between lecturer and students, and how to describe the mechanism of rapport building between lecturer and student? Using qualitative approach, this study collected data from students and lecturers by questionnaire, observation, and interview. There were nine strategies used by lecturers to build rapport with students. The study found six factors determine the quality of lecturer and students’ rapport.

Abstrak: Penguasaan Bahasa Arab penting bagi calon sarjana dari Perguruan Tinggi Keagamaan Islam. Tetapi, skor tes mereka tidak mendukung harapan ini. Sebagian mahasiswa melaporkan mereka kurang percaya diri, nyaman, dan aman saat mengikuti kuliah Bahasa Arab maupun dalam interaksi dengan dosen pengampu. Padahal perasaan aman dan nyaman tersebut bermanfaat untuk memelihara dan meningkatkan motivasi belajar mahasiswa. Riset ini bertujuan untuk menganalisis pembentukan rapport antara dosen dengan mahasiswa dalam konteks pembelajaran di kelas. Pertanyaan penelitian meliputi, apa sajakah strategi dosen yang diterapkan untuk membentuk rapport, faktor-faktor apa saja yang memengaruhi pembentukan rapport, dan bagaimana mekanisme ter­bentuknya rapport antara dosen dengan mahasiswa? Studi ini menggunakan pendekatan kualitatif, di mana data dikumpulkan melalui teknik kuesioner, observasi, dan interviu. Ada sembilan strategi pembentukan rapport yang ditemukan. Terdapat enam faktor yang memengaruhi pembentukan rapport dosen-mahasiswa.

Downloads

Download data is not yet available.

References

Ahmetoglu, G., Furnham, A. , & Fagan, P. (2014). Pricing practices: A critical review of their effects on consumer perceptions and behaviour. Journal of Retailing and Consumer Services, 21, 696–707.

Akhter, S. H. (2003). Digital divide and purchase intention: Why demographic psychology matters. Journal of Economic Psychology, 24, 321–327.

Budiman, A., Chhor, H., Razdan, R., & Sohoni, A. (2012). The new Indonesia consumer. McKinsey&Company.

Chen, M., Wang, Q., & Liu, H. (2013). Matching relationships between consumer psychology and digital goods rankings. LISS 2013: Proceedings of 3rd International Conference on Logistics, Informatics and Service Science.

Claudiu-Catalin, M. & Dorian-Laurentiu, F. (2014). Radical brand extensions and consumer profile - a new perspective on innovation and consumer innovativeness. Procedia - Social and Behavioral Sciences, 109, 108-112.

Cosma, S., Bota, M., & Tutunea, M. (2012). Study about customer preferences in using online tourism Products. Procedia Economics and Finance, 3, 883-888.

Habibi, M. R., Laroche, M., & Richard, M. O. (2016). Testing an extended model of consumer behavior in the context of social media-based brand communities. Computer in Human Behavior, 62, 292-302.

Hajli, M. N. & Nick, M. (2013). A study of the impact of social media on consumers. International Journal of Market Research, 56 (3)

Ioanas, E. & Stoice, I. (2014). Social media and its impact on consumers behavior. International Journal of Economic Practices and Theories, 4(2).

Jain, V. & Schultz, D. E. (2016): How digital platforms influence luxury purchase behavior in India?, Journal of Marketing Communications, DOI: 10. 1080/13527266. 2016. 1197295

Kervenoael, R., Aykac D. S. O. , & Palmer, M. (2009). Online social capital: Understanding e-impulse buying in practice. Journal of Retailing and Consumer Services, 320-328.

Kotler, P. & Keller, K. L. (2008). Manajemen pemasaran, Jilid 1. Jakarta: Penerbit Erlangga.

Labrecque, L. I., Esche, J., Mathwick, C., Novak, T. P., & Hofacker, C. F. (2013). Consumer power: Evolution in the Digital Age. Journal of Interactive Marketing, 27, 257–269.

Madni, R. G. (2014). Consumer’s behavior and effectiveness of social media. Globar Journal of Management and Business Research: E Marketing,14(8).

Mukhaini, E., Ismael, S., & Al-Dhuhli, I. (2014). The impact of using sosial media on consumer buying behavior. Special Topics in Information Systems.

Neuman, W. L. (2014). Social research methods: Qualitative and quantitative approaches. Seventh Edition. UK: Pearson

Parise, S., Guinan, P. J., & Kafka, R. (2016). Solving the crisis of immediacy: How digital technology can transform the customer experience. Business Horizons (2016), DOI: http://dx. doi. org/10. 1016/j. bushor. 2016. 03. 004

Petra, M. (2012). Research of the behavior of consumers in the insurance market in the Czech Republic. Journal of Competitivenes, 4(2), 20-37.

Poerwandari, K. (2011). Pendekatan kualitatif untuk penelitian perilaku manusia, Edisi Ketiga. Depok: LPSP3 UI

Radulescu, V. & Cetina, I. (2012). Customer analysis, defining component of marketing audit. Procedia - Social and Behavioral Sciences, 62, 308-312.

Sugiyono. (2010). Metode penelitian kuantitatif kualitatif dan R&D. Bandung: Alfabeta.

Yakup, D., Mucahit, C., & Reyhan, O. (2011). The impact of cultural factors on the consumer buying behaviors examined through an empirical study. International Journal of Business and Social Science, 2(5).

Zarrella, D. (2010). The social media marketing book. Jakarta: PT. Serambi Ilmu Semesta.

Downloads

Published

2016-11-15

How to Cite

Erawati, M. (2016). Pembentukan Rapport di Kelas: Analisis Psikologi. Psikohumaniora: Jurnal Penelitian Psikologi, 1(1), 75–94. https://doi.org/10.21580/pjpp.v1i1.1001

Issue

Section

Articles

Similar Articles

1 2 > >> 

You may also start an advanced similarity search for this article.