Analysis of Public Service Management of the Youth and Sports Education Service during the Pandemic Period
DOI:
https://doi.org/10.21580/at.v14i2.13392Keywords:
Manajeman pelayanan publik, Analisis, Dinas Pendidikan Pemuda dan Olah RagaAbstract
The existence of a pandemic has had an impact on the quality of public services in various institutions, which has caused a decrease in satisfaction due to various changes. The purpose of this study was to analyze management and determine the level of satisfaction with public service management carried out by staff of the institutional and infrastructure division of Early Childhood Education and Non-Formal Education at the Youth and Sports Education Office of Rembang Regency. District during a pandemic. The method used in this study is descriptive, by first analyzing the results of the questionnaire qualitatively, while the results of the interviews are presented descriptively. There are two data collection techniques used, namely by giving questionnaires and by conducting interviews. From this study it was found that indicators of achievement in knowing the level of community satisfaction can use measurements from five dimensions, namely responsiveness, reliability or reliability, assurance or certainty and certainty, empathy, and tangible or physical evidence. The conclusion that can be drawn is that management in public services is very important in the delivery of services, guided by these five dimensions, public service providers are expected to be able to improve services in order to create comfortable conditions for the community as service recipients.Downloads
References
Afrizal, Dedi et al. 2012. Public Service Management Analysis (Asus Study on Policy Evaluation of the Mass Public Transportation System): Research Journal. Pekanbaru.
Agus Purwanto, Dr. Erwan et al. 2017. Public Service: Basic Training Module for Prospective Civil Servants. State Administration Institute. Jakarta
Anisa, Siti. 2018. The Influence of Public Services on Community Satisfaction at the Helvetia Village Office, North Sumatra: Thesis. Medan.
Basilaia, G., & Kvavadze, D. (2020). Transition to Online Education in Schools during a SARS-CoV-2 Coronavirus (COVID-19) Pandemic in Georgia. Pedagogical Research, 5(4). https://doi.org/10.29333/pr/7937
Calcaterra, V., Verduci, E., Vandoni, M., Rossi, V., Di Profio, E., Pellino, V. C., Tranfaglia, V., Pascuzzi, M. C., Borsani, B., Bosetti, A., & Zuccotti, G. (2021). Telehealth: A useful tool for the management of nutrition and exercise programs in pediatric obesity in the covid‐19 era. Nutrients, 13(11), 1–24. https://doi.org/10.3390/nu13113689
FitzGerald, C., Hameed, T., Rosenbach, F., Macdonald, J. R., & Dixon, R. (2021). Resilience in public service partnerships: evidence from the UK Life Chances Fund. Public Management Review, 00(00), 1–21. https://doi.org/10.1080/14719037.2021.2015186
Fortunati, L., Farinosi, M., & Pagani, L. (2022). Public Administration and Covid-19 Management in a Local Context. An Empirical Research on Citizens’ and Administrators’ Point of View in Tuscany. SSRN Electronic Journal, 1–16. https://doi.org/10.2139/ssrn.4114042
Gista Crystalia, Ones. 2015. Quality of Public Services at the Pengasih District Office, Kulon Progo Regency: Thesis. Yogyakarta.
Ilić, M. P., Păun, D., Šević, N. P., Hadžić, A., & Jianu, A. (2021). Needs and performance analysis for changes in higher education and implementation of artificial intelligence, machine learning, and extended reality. Education Sciences, 11(10). https://doi.org/10.3390/educsci11100568
Law of the Republic of Indonesia Number 25 of 2009. Concerning Public Services
Nastase-Anysz, R., & Baba, A. (2020). Public Sector Intervention in a Period of Crisis: Study Based on Applied Relationship Marketing Principles. European Research Studies Journal, XXIII(Special Issue 1), 923–935. https://doi.org/10.35808/ersj/1801
PERMENPAN No. 63/ KEP/ M. PAN/ 7/ 2003. Concerning General Guidelines for the Implementation of Public Services.
Rembang Regent Regulation Number 49 of 20016, ConcerningPosition, Organizational Structure, Duties and Functions and Work Procedures of the Education, Youth and Sports Office of Rembang Regency:
Sofianidis, A., Meletiou-Mavrotheris, M., Konstantinou, P., Stylianidou, N., & Katzis, K. (2021). Let students talk about emergency remote teaching experience: secondary students’ perceptions on their experience during the covid-19 pandemic. Education Sciences, 11(6). https://doi.org/10.3390/educsci11060268
Zenic, N., Taiar, R., Gilic, B., Blazevic, M., Maric, D., Pojskic, H., & Sekulic, D. (2020). Levels and changes of physical activity in adolescents during the COVID-19 Pandemic: Contextualizing urban vs. Rural living environment. Applied Sciences, 10(11), 1–14. https://doi.org/10.3390/APP10113997
Wijaya, Candra and Rifa'i, Muhammad. 2016. Fundamentals of Management. Prime Publishing: Medan.
Yunus, Rabina. 2011. Quality of Local Government Public Service (Case of IMB Service at KPTSA Bone Regency: Research JournalVolume I, No. 2, October 2011. Macassar.
Zheng, C., Huang, W. Y., Sheridan, S., Sit, C. H. P., Chen, X. K., & Wong, S. H. S. (2020). Covid-19 Pandemic Brings A Sedentary Lifestyle in Young Adults. International Journal of Environmental Research and Public Health, 17(17), 1–11.
Downloads
Published
Issue
Section
License
The copyright of the received article shall be assigned to the journal as the publisher of the journal. The intended copyright includes the right to publish the article in various forms (including reprints). The journal maintains the publishing rights to the published articles. Therefore, the author must submit a statement of the Copyright Transfer Agreement.*)
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
In line with the license, authors and third parties (readers, researchers, and others) are allowed to share and adapt the material. In addition, the material must be given appropriate credit, provided with a link to the license, and indicated if changes were made. If authors remix, transform or build upon the material, authors must distribute their contributions under the same license as the original.
________
*) Authors whose articles are accepted for publication will receive confirmation via email and send a Copyright Transfer Agreement.
